Terms & Policies

 

Terms of Service

This website is owned and operated by Teledermatologist Pty Limited. Teledermatologist was a Newcastle Dermatology initiative.

Teledermatologist maintains this site as a service to its visitors. When you use the site, you accept the Terms of Service. If you do not agree to the terms you may not use the site.

We reserve the right to modify the terms and content on the site periodically without prior notice.

Privacy

Teledermatologist take your privacy very seriously and are committed to complying with the Privacy Act 1988 (the Act)

The Act is an Australian law which regulates the handling of personal information about individuals. 

The Australian Privacy Principles (APP) are contained in Schedule 3 of the Act.  The APPs provide guidance on how personal information is to be managed.

Teledermatologist collects personal information from individuals using fair and lawful means in the course of its business so that it can conduct its business and provide the best possible care to you.

This information may be collected by the following methods;

  • Conversations with your attending General Practitioner (GP), Nurse or other health care representatives nominated by you.

Collection of your relevant health details including photos, video or voice recordings, either by you or your GP, Nurse or other Health care representatives nominated by you.

The type of personal information Teledermatologist collects from patients includes:

  1. Demographic information including name, date of birth and address details;

  2. Health history

  3. Family history

  4. Ethnicity

  5. Lifestyle

This information is collected so that our Dermatologists can work to diagnose and treat your condition.

Patients have the right to not disclose personal information. However, Teledermatologist may not be able to provide appropriate healthcare to patients where it does not receive all necessary information.

Teledermatologist may also use the personal information of patients for audit activities; risk, legal and claims management; patient satisfaction surveys; and for staff training and education.

Teledermatologist will only disclose the personal information of patients to third parties with the consent of the patient, or as otherwise permitted in limited circumstances by law and are always willing to inform you about how we handle your personal and medical information including receiving information provided by another third party, such as your insurance company (if our services are being provided through a policy with them). If information is collected from any other source, we will take reasonable steps to inform you.

Notes are taken during and after your consultation; these will also form part of your medical record. A written report of your consultation can be sent to you by secure email on request.

It is important to keep an accurate record of the consultation. We will make a full recording of the consultation including all interactions with our coordinator and the Dermatologist. We will seek your consent to the holding of all information prior to the commencement of the consultation.

You may deal with us anonymously or under a pseudonym for the purposes of making an enquiry where it is lawful to do so but we cannot provide our medical services unless we can accurately identify the recipient of medical treatment.

It is possible that your personal information may be disclosed without your permission under certain circumstances. Examples could include:

  • A medical emergency where you are unable to provide consent and your doctor judges such disclosure to be in your best interests.

  • Where disclosure is mandated under law, such as the notification of certain diseases under the Australian National Notifiable Diseases Surveillance System. In this situation we would take reasonable steps to notify you or your nominated next of kin or contact person of any such disclosure.

  • Under certain circumstances it is possible that your personal information could be disclosed to overseas third parties. Examples could include a medical practitioner in another country if you were going to consult them or your insurance company if you provided us with express written permission to release your records.

  

The Service

We acknowledge there are limitations of Teledermatology and do not view this service as an alternative to a face to face consultation with a Dermatologist for those who have ready access to a Dermatologist. Limitations of Teledermatology include:

• Reliability on adequate technology and connectivity
• Accuracy of diagnosis may be impaired by inability for the Dermatologist to have physical contact with the patient. Therefore accuracy of diagnosis may be impaired by photo/video quality and lack of, or inaccuracy of tactile feedback.


Teledermatologist takes no responsibility for internet connectivity, range or speed. It is the responsibility of the user to ensure internet speeds at their end are adequate to participate in the service.

Teledermatologist takes no responsibility for technology connectivity, and it is the responsibility of the patient to ensure they have the relevant technological access to participate in the service.

Your dermatologist will keep a record of the consultation with you, but Teledermatologist does not guarantee that a video consultation is the appropriate course of treatment for your particular dermatological problem.

You and your dermatologist are responsible for all information and communication sent during a consultation. You agree to contact your own doctor should your condition change or worsen, and on the advice of further tests and investigations suggested by your consulting dermatologist. The services being offered are “as is” basis and used by the patient solely at their own risk. Teledermatologist makes no warranties as to the content of any medical consultation conducted through our service.


General Terms of Service

On booking an appointment, you accept the terms of service.

Teledermatologist agrees to permit you to use the site and services provided in consideration that you release Teledermatologist from all claims which you have now or later against Teledermatologist, whether for personal injury (including disability and death) or otherwise and whether occasioned by negligence, breach of contract, breach of statutory duty or otherwise.

In agreeing to the terms of service you indemnify now and in the future, Teledermatologist against all proceedings, actions, claims or demands made by any person for personal injury (including disability and death) or otherwise and whether occasioned by negligence, breach of contract, breach or statutory duty or otherwise.

It is your responsibility to update this information so that our records are complete and up to date. Teledermatologist reserves the right to cancel your appointment/registration without notice at its sole discretion.

This Terms of Service, together with any Teledermatologist privacy or policies represents the complete agreement between you and Teledermatologist and replaces all communications concerning such subject matter.

You can obtain a free copy of this privacy policy by contacting coordinator@teledermatologist.com.au 

We can send you an electronic PDF or if you prefer, in hard copy.

If you believe that there has been a breach of the Australian Privacy Principles in relation to your personal information you may make a complaint in writing by contacting coordinator@teledermatologist.com.au

Our investigation and formulation of a response may take up to 30 days.

If you are not satisfied with our response; you may complain in writing to the Office of the Australian Information Commissioner at http://www.oaic.gov.au

Newcastle Dermatology review this policy annually. Last reviewed 26/08/2019

 

Payment for Service

Patient payment details will be requested by our Teledermatology Coordinator directly with the patient, prior to the commencement of the consultation.

Patient fee payment for Teledermatologist will only be accepted via credit card payment through Visa or MasterCard.

No credit card details are held by Teledermatologist beyond the payment being made.

Bulk Billing; Bulk billing is available in some circumstances. If the patient is suffering genuine financial hardship, please discuss the situation with our coordinator – not with the Dermatologist.

Teledermatology

Teledermatology is innovative service providing better efficient access to Specialist Dermatological care for those without ready access to a Dermatologist.
This service enables those who would have to wait for extended periods and travel long distances to see a Dermatologist with the ability to do so much more efficiently.
Historically, this has been provided through use of the Store & Forward (email) method however recent advancements in smart phone technology have allowed for a more responsive type of Teledermatology.

We acknowledge there are limitations of Teledermatology and do not view this service as an alternative to a face to face consultation with a Dermatologist for those who have ready access to a Dermatologist. Limitations of Teledermatology include:


• Reliability on adequate technology and connectivity
• Accuracy of diagnosis may be impaired by inability for the Dermatologist to have physical contact with the patient.