Instructions for Accessing a Dermatologist
Frequently Asked Questions
How long will a standard consult be?
The duration of the consultation will depend on the complexity of the case, however the majority of consultations will take anywhere from 15 minutes up to 30 minutes.
Does the GP need to provide a referral?
We require a detailed referral to be sent to our coordinator for review by the consulting Dermatologist prior to commencement of the consultation. Once an available Dermatologist has been allocated for the consultation, the GP will receive an email with the Dermatologist’s details needed to produce the referral.
How are prescriptions provided to the patient?
Prescriptions will be provided by the GP where possible. If an authority script is required from the Dermatologist, it will be emailed or faxed & the original posted to the patient’s nominated pharmacy.
Can I pre-book a consultation for a certain time?
We understand that it will not suit every patient to take advantage of our same day service and can schedule a time for the teledermatology consultation at a time suitable to both parties.
Follow up appointments will be booked at the end of the initial consultation to allow the GP & patient to plan.
What is the fee for this service?
The fee depends on the Dermatologist selected to provide the service and also the duration of the consultation. Once a consultation has been requested and an available Dermatologist has accepted the consultation, an email will be sent to the GP outlining the fees for the consultation.
For more information please speak to our Teledermatologist Coordinator.
What Medicare rebate is available for this service?
The rebate provided by Medicare will depend on the Dermatologist providing the service.
Prior to the consultation the GP will receive an email outlining the fees and confirming the Medicare rebate.
Can you access the service without a GP?
It is preferable the consultation takes place while the patient is with the GP or medical officer. However in special circumstances; patients in extreme remote area or patients with restricted mobility, the consultation could be accessed at home/living facility.
We are able to a provide consultation directly with the patient when necessary. Please note such consultations do not attract a Medicare rebate.
What are your opening hours?
Teledermatologist is open between 9am and 4.30pm AEST.
If you require an appointment outside our normal Practice hours an appointment can be pre-arranged with our coordinator on +61 2 49608277 or 0428 658968
Which smart phones can be used?
Any common Android or Apple phone, tablet, laptop or computer can be used to access our platform.
If you don’t have a smart phone but do have a suitable recent model camera that can send photos over the internet, you can call our coordinator and be guided through the process of using Teledermatologist.
If you are having any technical issues, contact our coordinator on +61 02 4960 8277.
Do I need a special camera or filter to provide diagnosis quality photographs?
Any smart phone manufactured after 2014 should have a camera lens capable of taking focused close-up photos.
Most recently manufactured digital cameras have a lens suitable for taking clear close-up photos.
For optimal results a Handy Scope Dermatoscope, Apple Ollo Clip or similar magnifying device designed for medical purposes can be used.
A conventional Dermatoscope may be used in conjunction with a camera or smart phone camera for more detailed photos in some circumstances.
Can Teledermatologist be accessed outside Australia?
Teledermatologist addresses a shortage of Dermatological services in regional and rural Australia, however if you are outside Australia and require an urgent consultation with a Dermatologist you can contact Teledermatologist. Please note you will not be eligible for an Australian Medicare rebate for the consultation fee and prescriptions can not be administered.
Our Dermatologists are available from Monday to Friday 0800 to 1630 AEST.
A consultation outside these hours requires 24 hours notice.
Provision of our services and retention of records are subject to the Australian Privacy Act 1988 (The Act).
Is Bulk Billing available?
This is not a bulk billing service.
However bulk billing is available where the patient is eligible for Telehealth Rebate from Medicare and there are exceptional circumstances such as:
- Aboriginal or Torres Strait Islander with a Health Care Card
- A resident of an Aged Care Facility with a Pension Card
- Where the patient is experiencing severe hardship
Teledermatologist will make an assessment based on the individuals circumstances.
How long does it take to arrange the consultation ?
It takes about 7 minutes from opening the App or calling the Coordinator to organise the information prior to allocating the Dermatologist and another 8 to 10 minutes to allow the Dermatologist to attend to the consultation.
The consultation with the Dermatologist will typically take between 15 and 30 minutes.
If you are a GP or Remote Nurse you should expect the entire process to take approximately 35 to 40 minutes. These times are estimates only.
It may be appropriate to ask your patient to wait in your waiting room for the 8 to 10 minutes (approx) minutes it will take to allow the Dermatologist to attend the consultation.
As the GP I do not want patient details and photos held on my phone.
The patient details and photos you may collect on your phone are deleted at the time of the consultation.
Only your own professional details of name, town (or regional location), Provider and Prescriber numbers are held within the App on your phone for future reference, to allow for a faster more efficient experience for you on your next contact with Teledermatologist.
If you choose not to have these details held within the app on your phone, please discuss with our coordinator.
Our Dermatologists are committed to providing dermatological care to patients in regional, rural and outback areas.
We have consultant FACD (Fellow of the Australasian College of Dermatology) Dermatologists with varying backgrounds and special clinical interests.
We also engage several International Medical Graduates (IMG’s) qualified Dermatologists working in Australia under ACD accredited upskilling positions or AON (Area of Need) positions.
Many of our Dermatologists are bi-lingual.
We may also be able to match a particular Dermatologist with your patient’s particular need. An example being a paediatric patient being matched to a Dermatologist with a special interest in Paediatrics, or in some case a female Dermatologist may be preferred.
Some notice may be required in such cases.
At the time of consultation, the relevant details of the FACD Dermatologist, IMG or AON Doctor will be provided to the patient along with fee details for that doctor, as these may vary between Dermatologists.
Medicare rebates can differ between our Dermatologists.
Fellows of the Australasian College of Dermatologists (FACD’s) attract a full Medicare Tele-Medicine rebate.
Medicare rebates for Telemedicine are 150% of the normal rebate for a conventional face to face consultation. This means that not only will the patient receive the standard rebate amount for a consultation, they will receive an additional 50% of that rebate.
For the patients’ convenience Teledermatologist is able to send the claim through to Medicare on the patients’ behalf.
AON Doctors working under an ACD program do not attract Medicare rebates, however the consult fee will be adjusted accordingly.
Please speak to our coordinator for more information.