Terms of Use

1.1 Thank you for using Teledermatologist, an initiative of Telehealth Specialists Australia PTY LTD, for your e-health requirements, please read these terms of use carefully before accessing, using or obtaining any materials, information, products or services.

1.2 These terms pertain to the Teledermatologist website, Teledermatologist virtual consultation rooms, any recommended mobile app(s), tablet applications, or other third party platform we use (collective “Our Sites”) by Telehealth Specialists Australia PTY LTD (“TSA”, “MEDISPECIALISTS”, “Teledermatologist”, “we”, “our”, or “us”, ABN 71 634 157 190).

1.3 These Terms are a legal agreement between you and TSA in relation to your use of Our Sites and all associated services. Your arrangement for the provision of clinical care is separate, and is between you and the treating Healthcare Provider. Nothing in these Terms alters or replaces that arrangement.

1.4 Our Sites provide an interface between you and other health care professionals (“Healthcare Provider(s)”) who also use Our Sites.

1.5 TSA does not itself provide any medical or health service. TSA solely provides a platform which enables you to access health services from a Healthcare Provider.

1.6 TSA does not employ Healthcare Providers. Healthcare Providers are independent specialists who engage TSA's services as contractors. TSA forms part of a group of companies that also operates Newcastle Skin Medical Centre, to which patients may be referred where in-person care is required. Apart from that relationship, TSA has no financial interest in any Healthcare Provider to whom you may be referred.

1.7 Any medical or health information provided to you by TSA has been prepared by the Healthcare Providers and is forwarded to you by TSA in good faith but without offering or providing medical or health advice.

1.8 TSA reserves the right to modify the Terms of Use, the Privacy Policy or Our Sites periodically without prior notice.

2.1 By accessing Our Sites, linking to Our Sites, or using any of our services you agree to these Terms.

2.2 If you do not agree to these Terms, you are not permitted by TSA to use Our Sites or services and should leave Our Sites immediately.

3.1 TSA does not guarantee a e-health or telemedicine consultation is the appropriate course of treatment for your particular health care problem. The Healthcare Provider has the sole discretion to decide whether or not an e-health consultation is appropriate, whether or not to provide any particular service and to determine the health services required. You acknowledge there are limitations to Telehealth services and this service should not take the place of a face to face consultation when one is readily available.

3.2 From time to time a physical examination, blood tests, diagnostic imaging or other tests may be required. These cannot be delivered via an e-health consultation. Should the Healthcare Provider decide any or all of these are required, the Healthcare Provider will direct you to your local general practitioner for an in-rooms consultation.

3.3 You or your nominated carer consent to information about yourself, your health and your current medications including, but not limited to, the information you divulge as part of the online consultation assessment to be viewed and exchanged by and between TSA employees and any Healthcare Providers for the purpose of conducting a medical consultation. You understand this information may be exchanged electronically. All services provided by Our Sites are provided on a ‘best endeavour’ basis. Due to the range of third-party networks and innovative technology used for this transmission, TSA is unable to guarantee a time of arrival of the consultation information for a Healthcare Provider’s attention or guarantee it will arrive at all.

4.1 You agree to contact your own doctor immediately if directed to do so or if your condition changes or your symptoms worsen.

4.2 You agree to provide all information requested by TSA or a Healthcare Provider and warrant to TSA all information which you provide is true and fully complete.

4.3 You must inform and keep the Healthcare Provider informed of any side effects or other issues arising from any treatment provided by the Healthcare Provider through Our Sites.

4.4 You must inform your GP and any other health care professional about any medical treatment received via Our Sites.

4.5 If a Healthcare Provider prescribes any medication, you must carefully read all product packaging and patient information supplied with the medication. If your medication appears to be damaged or wrongly dispensed or delivery is delayed you agree to contact the dispensing pharmacy to seek advice and replacement as required.

4.6 If you do not understand any question asked in Our Sites assessment or any advice given by a Healthcare Provider, you should seek clarification immediately.

5.1 You agree that any medication prescribed for you by a Healthcare Provider as part of these e-health services will usually be issued as an electronic prescription, sent to you by SMS after your consultation. In some cases a paper prescription is issued instead and posted to you, or sent to a registered Australian pharmacy for dispensing. This applies, for example, where you do not hold a current Medicare card, or where a particular medication cannot yet be issued electronically. You are responsible for paying the pharmacy for the dispensing and supply of medication. The time taken to issue a prescription varies depending on the Healthcare Provider and the medication prescribed; your coordinator will advise you what to expect.

5.2 Prescriptions are issued entirely at the discretion of the Healthcare Provider. TSA cannot guarantee a consultation with a Healthcare Provider will result in a prescription being issued.

5.3 TSA is not responsible for the failure of any third party to deliver medicines to the correct address or within any particular time frame. You or your carer are responsible for signing for packages containing medicines. However, if another person accepts delivery at the delivery address you provide, you will be deemed to have received the medication.

5.4 In the event your medicine appears to be damaged, wrongly dispensed or delivery is delayed you agree to contact the dispensing pharmacy to seek advice and replacement as required.

5.5 You agree to inform your GP and other health professionals about medication supplied and advice given to you through Our Sites.

5.6 TSA are not liable for damages which arise from your failure to inform your GP or other healthcare professional about treatment you receive.

6.1 You release TSA from all responsibility for health and medical matters including information provided to you about those health and medical matters and acknowledge these are the responsibility of the Healthcare Provider.

6.2 You agree TSA is not liable for any loss, damage, expense or claim arising from damage, loss, injury or death caused directly or indirectly by the Healthcare Provider and you release TSA from liability for any claim arising from any of those circumstances.

6.3 You agree neither TSA nor any Healthcare Provider is responsible for loss or damage arising due to you failing to provide true or fully complete information or failing to comply with any of your obligations listed in clause 4 (Your obligations).

9.1 TSA acknowledges there are limitations of Teledermatology and does not view this service as an alternative to an in-clinic, face to face consultation with a Dermatologist for those who have ready access to a Dermatologist. Limitations of Teledermatology include: Reliability on adequate technology and connectivity. Accuracy of diagnosis may be impaired by inability for the Dermatologist to have physical contact with the patient. Therefore accuracy of diagnosis may be impaired by photo/video quality and lack of, or inaccuracy of tactile feedback.

9.2 TSA takes no responsibility for internet connectivity, range or speed. It is the responsibility of the user to ensure internet speeds at their end are adequate to participate in the service.

9.3 TSA takes no responsibility for technology connectivity, and it is the responsibility of the patient to ensure they have the relevant technological access to participate in the service.

9.4 You and your Healthcare Provider are responsible for all information and communication sent during a consultation. You agree to contact your own doctor should your condition change or worsen, and on the advice of further tests and investigations suggested by your consulting dermatologist. The services being offered are “as is” basis and used by the patient solely at their own risk.

9.5 TSA makes no warranties as to the content of any medical consultation conducted through our service.

12.1 If any of these terms are held to be invalid or unenforceable, then the validity and enforceability of the remaining provisions will not be affected.